Return Request

Please do not call the order line. They are not equipped to handle your
request and will only take you through the steps below.

If you intend to return any item for any reason you must complete this request.
Failure to do so will void your right to return the item. Remember, you only have
15 days, (5 days for items damaged in shipping), from the date the item was
delivered to you to file this request.

The information we require is necessary for:

Identification of your returned package. We will provide you with an RMA (Return Merchandise Authorization) number to insure that your return is properly routed and that your refund or replacement is processed without delay.
Getting your package to the right location. We ship from various warehouses and returned items must be sent back to the right location. Shipping a return to an inappropriate destination will significantly delay the processing of your return and may result in the loss of your package. We are not responsible for lost packages sent to improper addresses.

Please enter your original order information:

* Order or Invoice Number

* Order or Invoice Date (mm/dd/yy)

* (Company) Name on Order

* Ship to zip

* Contact Name

* Email address

* Email Confirmation

* Contact Phone Number

* Model Number (1 model per request)

Serial Number (Required if item has one)

* Item Quantity

* Item Description

* Reason for return

The item was damaged due to shipping ( must be reported within 5 business days.

The item was damaged but NOT due to shipping.

I made an error when I placed the original order.

I received the wrong item. (List item ordered & item received below)

Other...please describe in detail below.

Item ordered

Item Received

* Do you want a replacement ?

Yes - Please send me a replacement and charge my credit card. I understand I will receive a credit when the return is received.

Yes - Please send me a replacement after my return is received. I understand I will be charged for any additional shipping if the return is not the result of an error by Security Design Services.

No - Do not send a replacement. Please credit my account when return is received.

Reason for return if not covered above.

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Return Policy Acknowledgment

I acknowledge that by submitting this form I am aware of the terms of the
Security Design Services Corp. return policy including the following:

The return request must be evaluated and approved by Security Design Services, Corp., and I must receive a RMA number from Security Design Services, Corp. before I can return the item. This RMA number must be displayed on the return shipping label.
All return requests must be submitted within 15 days of delivery.
Unless the return is due to shipping damage or the error of Security Design Services, Corp., I will be responsible for all shipping charges.
I may be responsible for a merchandise restocking charge of up to 30%.
An open box fee equal to 20% of the purchase price will be charged on any opened item, unless the item is defective and exchanged for the exact same item.
All items must be returned in their original containers in the condition they were received with instruction manuals, and all original packaging materials, etc. or they may be refused.
Any items that have been bent, scratched, altered or otherwise damaged or incomplete due to my error are not acceptable for return.
Security Design Services Corp. has the right to refuse any package that does not comply with the above.

What to expect next:

You will receive an acknowledgement e-mail followed by an e-mail with further instructions within 24 hours. Thank you for your cooperation, we appreciate your business.

* Indicates Response Required