Easy Serve Help Request Form

READ ME before submitting this form.

Corporate Site Employees and Contractors

If you have a Prometric email address and you cannot log into EasyServe due to a failed username or password you MUST reset your password in IDM Password Manager. This program manages your Easy Serve, UAS and Email password. See your manager for instructions or assistance with the password reset. To reset your password visit https://idm.prometric.com

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For all other issues please fill out the form below.

Enter existing case/ticket number if applicable.

Site Code *

Type of Account: *

Non-Prometric Test Center Employee(Owner/TCM/TCA/Tech/Contractor)

Prometric Test Center Employee/Contractor(Owner/TCM/TCA/Tech/Contractor)

Select from the list below to indicate your user status; *

I am a New User

I am a Existing User

Name (First and Last): *

Username:

Contact Email *

Email Used to Register (if different than contact email)

Tell us what you need assistance with today? *

I cannot log into my Easy Serve account.

I did not receive my activation email. (Non-Prometric Employees Only)

My activation email expired. (Non-Prometric Employees Only)

I am missing specific access on my account (Site, CPR, Reports...etc)

I am unable to take the TCA Certification Exam.

I am getting a web error when I go to URL https://easyserve.prometric.com (Ex. 404 Page cannot be displayed...etc)

I am unable to update my account profile/demographics

Other

Please provide a description of your issue(s) (Please do not include any candidate info): *

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