REQUEST FOR REFUND

Important

Our team will review your requests and email the decision within 7 – 10 business days of receipt unless further research and/or documentation are required. Refund requests made via phone will not be accepted.
Please confirm if the fee you are requesting was paid to Prometric or the testing sponsor. Fees paid to the test sponsor need to be requested from them directly. No response emails would be sent for these requests.
Payments which were made with credit card shall refunded to the same credit card. All payments made via other forms (other than credit card) will be refunded through ACH direct deposit services

If you are the school/institute/company that made a payment, please include a detailed explanation on the Further Description section

ACH Banking Information

We would require you to provide us with the banking details below to be refunded through the ACH direct deposit services when you submit a refund request. Why?

To speed up the process in case we run into any challenges in refunding back through your credit card.
Some payments may have been made by yourself using money order / check and Prometric no longer sends check refunds

Disclaimer: Request will be void if the refund/demographic information is incorrect or insufficient.

Requestor Name *

Requester Email Address

First Name *

Last Name *

Phone Number *

Alternate Phone Number

Street Address *

Address Line 2 *

City *

Zip Code *

Testing Region *

Email Address *

Testing Client *

Test Program or Test Name

Test Confirmation # *

Incident / Ticket / Case Number

Requested Amount (US$) *

Reason for Refund *

Further Description *

Bank Name *

Bank Phone Number *

Bank Address *

Bank Email *

Account Holder Name * 🛈

Bank Account Number *

Bank Account Type *

Sort Code / Routing / Transit / BSB

SWIFT / BIC

IBAN/ IFSC/ CLABE

BANK COUNTRY (options)
UNITED STATES/CANADA: Bank Routing/Transit Number 9 digits
AUSTRALIA/HONG KONG/ NEW ZEALAND: BSB/Bank Branch Code 6 digits
BRAZIL/WEST AFRICAN CFA FRANC (XOF): IBAN 24 digits
INDIA: IFSC Code 11 digits
KOREA: Beneficiary ID
MEXICO: CLABE Number 18 digits
SINGAPORE: Clearing Code 7 digits
UK/ENGLAND: IBAN (24 digits) and UK Sort Code (6 digits)
OTHER: IBAN (24 digits) and SWIFT Code

Upload receipts/supporting documents ( If required)

NOTE: Please do not include any credit card information when submitting this form or attachments.