Request a Reimbursement

Prometric will review requests and email decisions to candidates within 7-10 business days of receipt unless further research and/or documentation are required. Reimbursement requests made via phone will not be accepted.

This form is for reimbursements only. If you are requesting a refund for exam fees for CPA, ETS, AAMC, ICMA, NCARB or FINRA, please contact the organizations directly.

Loss of wages will not be reimbursed per the Prometric refund policy. If you are requesting a reimbursement for expenses incurred while testing for ETS exams, such as GACE, GRE, PRAXIS, TEC & TOEFL, please contact ETS directly with your reimbursement.

Requests for reimbursements must be made within 30 days after the scheduled test event.

Amount Requesting

Please retain all receipts, as you will be requested to send them via email to Prometric. You will be contacted by a Candidate Care Specialist
NOTE: Please do not include any credit card information when submitting this form or attachments.