Register a Complaint

Prometric strives to offer World Class Service and we care about your testing experience. If you are dissatisfied and the service we provided did not meet your expectations, please complete the form below and tell us about your experience.

Scheduling, rescheduling or cancellation request are not permitted via email. For these requests as well as password resets, merging accounts, and other general inquiries, please submit the following Global Candidate Services Form or contact your Regional Registration Center for assistance.

First Name *

Last Name *

Email Address *

Confirm Email Address *

Phone Number (Include Country Code)

Alternate Phone Number (Include Country Code)

Select Your Testing Program *

Select Your Testing Location

Reason of Complaint *

Confirmation Number

Test Name or Number

Message *

Upload receipts/supporting documents

NOTE: Please do not include any credit card information when submitting this form or attachments.

Information in the required fields should be valid, failing to do so, will cause the submission to be treated as void.