Request a Refund

Important

  • The Prometric Refunds Committee will review requests and email decisions within 7 – 10 business days of receipt unless further research and/or documentation are required. Refund requests made via phone will not be accepted.

  • Refund requests for TOEFL, GRE, PRAXIS, TEC and GACE exam fees need to be referred to ETS directly. No response emails would be sent for these requests.

  • Refund requests for examination fees paid to the test sponsor prior to scheduling, needs to be escalated to the respective sponsors for a suitable resolution. No response would be sent for these requests. Please click here for the client contact list.

  • For check/ Money Order payments (within the USA/ Canada/ US Territories), if you would like to be refunded through the ACH direct deposit services, please click here for the W9 form and click here for the list of required information

  • For check/ Money Order payments (Outside of the USA), if you would like to be refunded through the ACH direct deposit services, please click here for the W8 form and click here for the list of required information.

Disclaimer: Request will be void if the refund/demographic information is incorrect or insufficient.


 

 
 
NOTE: Please do not include any credit card information when submitting this form or attachments.

I hereby acknowledge that if the refund request I had submitted is not refundable by Prometric, the request would be considered void and a response would not be available. I will need to contact the test sponsor instead for a suitable resolution. *

Approval Information (For Company Use Only)

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