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Dial Fusion Prospect Questionnaire
Please complete the following form regarding your interest and need for Dial Fusion. One of our Account Managers will reach out to you as soon as possible.
Company Name:
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Company Website
*
Job Title:
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Contact Name:
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Email Address:
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Skype Name:
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Are you familiar with Vicidial?
*
Yes
No
Do you also need VoIP Service?
*
Yes
No
Unsure
If you are familiar with ViciDial, did you host yourself or purchase through another vendor?
Where is your center calling geographically?
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USA
Canada
Outside of North America
Outside of North America
Will you be using the system to manage customer records will you be using an outside CRM system to manage customer data?
*
Dial Fusion
Outside CRM
Estimated size of Contact Center (active agents per day)
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5-10 Agents
10-25 Agents
26-50 Agents
50+ Agents
Do your agents work remotely or are they all in a single location like an office?
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Remote
Single Location
Both
Do you generate your own leads or do you purchase from vendors?
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Self Generated
Purchased
How many concurrent calls to you expect for your campaign? (This is the total number of active calls at the same time for your campaign)
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Less than 5
More than 5
10+
Will you need any custom fields for your leads?
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Yes
No
Unsure
Will the agents be blended (both inbound and outbound calls)?
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Yes
No
Do your agents have a call flow already defined or do they need assistance in designing routing strategies?
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Already designed
Need assistance
Do you need/want any type of skills based routing for inbound or outbound calls?
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Yes
No
Unsure
What type of calls are your agents handling?
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Sales
Service
Tech Support
Other
Will you need to set up API feeds for real time lead insertion or do you plan to manually load files/lists as needed?
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API feed
Manual
Will your agents be transferring calls to an outside vendor (buyer of live calls)?
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Yes
No
Will your agents be transferring internally to specific agents (closers) - within the same campaign or to separate campaign?
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Yes, same campaign
Yes, separate campaign
No
If yes, do you use a pay per call system like Ringba or Invoca and need a URL set up to pass data for transfers?
Yes
No
How do you want to handle return calls from your caller ID?
*
What is your call volume estimate? (hourly, if possible, but if not, daily)
*
Please give a brief description of your operation or intended use of the system:
*
Please tell us how you heard about Dial Fusion:
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Dial Fusion Website
Google Search
Other Search Engine
LinkedIN
Referral
Referral
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