Dial Fusion Prospect Questionnaire

Please complete the following form with complete and accurate information so that we may properly qualify and recommend the best solution for your business needs. Upon submission, one of our Account Managers will reach out to you as soon as possible.

Business (Company) Information

Full Legal Business Name: *

Business Address 1: *

Business Address 2:

Business City: *

Business State, Region or Province: *

Country: *

Business Zip or Postal Code: *

Company Website *

Date Company Established: * +

Please select the type of Business Registration ID type for your Company: *

Business Registration Number: *

Please upload proof of business registration or incorporation here: *

Business (Company) Contact Person Information

Contact Full Name: *

Job Title: *

Email Address: *

Skype Name: *

Phone Number: *

Specifications

Please select all of the products you are interested in: *

OmniVoIP Only (VoIP Service + Phone Numbers)

Managed Dial Fusion + OmniVoIP (Dialer & VoIP)

Dedicated Fusion Hosting Only (Dialer Only)

Other Other

Are you familiar with Vicidial? *

Yes

No

If you are familiar with ViciDial, did you host yourself or purchase through another vendor? *

Self Hosted

Other Vendor

Where is your center calling geographically? *

USA

Canada

Other (Enter Country below) Other (Enter Country below)

Estimated size of Contact Center (active agents per day) *

5-10 Agents

10-25 Agents

26-50 Agents

50+ Agents

Please enter the # of Admin type User IDs (seats) you require? (Note: Admin type user IDs are also set up with phones and are able to login/work as an Agent if needed) *

Please enter the total number of Agent type user IDs (seats) you require to start: *

Estimated Hourly Call Volume: *

100-500 calls per hour

501-1000 calls per hour

1001-2000 calls per hour

Other Other

How many concurrent calls do you expect for your campaign? (This is the total number of active calls at the same time for your campaign including both inbound and outbound calls) *

Less than 5

More than 5

10+

Will you need CPS (Calls Per Second) greater than 10? *

Yes

No

Unsure

Do you need a toll-free number? *

Yes

No

Unsure

Do you need a group of local area code phone numbers? *

Yes

No

Unsure

There are approximately 350 local area codes in the United States. Availability Varies. Do you need the same quantity of numbers for ALL available area codes OR would you like to place a custom order with specific quantities per area code? *

Same Quantity - All Available

Custom Order

Unsure

To build a custom list of local area code numbers (LTG), please download and complete the LTG Order Form HERE. This form contains a list of each area code and their corresponding City, State and Timezone. Please enter a number (quantity) for each area code desired in the column labeled "Quantity". The top right section will calculate estimated cost when complete.

Once you have completed the order form, please save a copy for yourself and then upload the saved file in the field provided.

Upload completed Order Form here:

What are your daily calling (operating) hours? (Please list hours of operation in EST values, Example: M-F, 9am to 9pm; Sat, 10am to 3pm) *

Do your agents work remotely or are they all in a single location like an office? *

Remote

Single Location

Both

If single location (office), please list all of the public IP addresses below: *

+-

Do you generate your own leads or do you purchase from vendors? *

Self Generated

Purchased

Will you need any custom fields for your leads? *

Yes

No

Unsure

Will the agents be blended (both inbound and outbound calls)? *

Yes

No

Do you need assistance in designing call flow (routing both inbound & outbound)? *

Yes

No

Unsure

What type of calls are your agents handling? *

Sales

Service

Tech Support

Other

Will you need to set up API feeds for real time lead insertion or do you plan to manually load files/lists as needed? *

API feed

Manual

Will your agents be transferring calls to an outside vendor (buyer of live calls)? *

Yes

No

If yes, do you use a pay per call system like Ringba or Invoca and need a URL set up to pass data for transfers?

Yes

No

Will your agents be transferring internally to specific agents (closers) - within the same campaign or to separate campaign? *

Yes, same campaign

Yes, separate campaign

No

How do you want to handle return calls from your caller ID? *

Please tell us how you heard about Dial Fusion: *