If you are dissatisfied about the service delivery, services, decisions or actions of council or its staff and would like to lodge a complaint, simply complete the form below or download and complete a PDF version.

Personal Details

First Name *

Last Name *

Street Address *

Suburb *

State *

Post Code *

Phone Number (h)

Phone Number (w)

Phone Number (m)

Email Address *

Date * +

Complaint Details

Have you raised the complaint with us before? *

Yes

If Yes, tell us why you are still dissatisfied. Attach any documentation you have from your previous contact. *

Do you have documentation to upload? *

Yes

Upload previous documentation here.

Date of incident * +

For a NEW complaint, tell us what happened, who was involved, when and where did it happen?

For example: Does your complaint involve a decision that impacts on you or perhaps the quality of service. Make sure you tell us the specific area where the problem occurred. *

Have you done anything about your complaint already? Perhaps you have sought assistance from your local Councillor, solicitor or an investigative agency? *

Yes

If yes, please advise details such as the person you spoke to, when and advice given. *

Acknowledgement

All the information provided above is true and correct to the best of my knowledge.

(use your mouse/stylus pen to provide your signature) *

clear

Date * +

What to expect

We take complaints seriously. We will contact you within five working days of receiving this complaint to advise you of what we will do and the expected time it will take. Your information will be treated confidentially. Thank you for bringing this matter to our attention.

Collection Notice

You are providing personal information which will be used for the purpose of delivering services and carrying out council business.

Townsville City Council collects and manages personal information in the course of performing its activities, functions and duties. We respect the privacy of the personal information held by us. The way in which council manages personal information is governed by the Information Privacy Act 2009 (Qld). We are collecting your personal information in accordance with Local Government Act 2009 in order to investigate and manage your complaint. Generally, we will not disclose your personal information outside of Council unless we are required to do so by law, or unless you have given us your consent to such disclosure. However, in performing the above functions, we may need to disclose your personal information to the Queensland Police Service. For further information about how we manage your personal information please see our Information Privacy Policy.

For more information please contact Townsville City Council on 13 48 10