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Public Libraries have changed. They are vibrant, community spaces that foster community connections and reduce isolation through the provision of resources, programs and services. Your feedback is important to ensuring there is something for everyone in our libraries.
Which library in Townsville do you (or would you) visit?
Aitkenvale
Flinders Street
Thuringowa Central
Have you visited a library in the past year?
Yes
No
Not sure
If you do not currently visit the library, why not? (You can select more than one)
Time poor
No transport
Library hours do not suit
Live too far away from branch
Not enough knowledge about what the libraries have to offer
Negative past experience of libraries
The library doesn't stock what I am interested in
Other (please specify)
Other (please specify)
What would encourage you to visit the library more?
Do you have any ideas about what else the library could be used for?
If you attended a program, event or activity at the library over the last year, please let us know which you have attended:
Youth program (Loud Lounge, Homework Help)
Children's literacy (Storytime, Baby Rhyme Time, Toddler Time)
School holiday activity
Adult literacy (English classes, book club, writing workshop, computer class or other digital technology training)
Adult recreational activity (craft activities, author talk, lecture, conversation workshop)
Did not attend a program or activity.
Any other activities? If so, please specify
How did you find out about these events?
How would you like to find out about future library events?
Facebook
Instagram
Council's website
Council's What's On website
An e-newsletter
A newspaper
A text message
The printed What's On brochure
Do you access any of the following current library outreach services?
Mobile library
Home library service
Under the age of five activities (e.g. Messy Play in the Park)
Computer training and digital literacy
Would you use a jointly operated branch that was located in a school, TAFE, university, shopping centre or community centre?
Definitely
Likely
Not likely
No
Any other comments
Any other comments
People use libraries for different purposes. How useful would the following purposes be for your typical visit to the library?
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Recreational (borrow books, read the paper, attend a Library program or activity)
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Access to free wifi
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Public computers (e.g. access to computers or scanners)
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Study or education (including exam supervision)
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Research
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Social or meeting (making use of a meeting room, library space or cafe)
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Jobseeker seeking assistance
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Accompanying others
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
For business purposes such as the use of the meeting rooms, research or information
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Use of a multimedia lounge that would allow individuals or groups to work on film or music projects.
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
A vending machine to borrow books, CDs, magazines or DVDs from.
Very useful
Quite useful
I'm indifferent
Not very useful
Not useful at all
Feel free to provide any additional feedback about our Library services
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A little about you
What age bracket do you fall in?
0-12
13-17
18-25
26-35
36-50
51-65
66+
What suburb do you live in?
Which of the following describes you best?
Employed full time
Employed part time
Looking for work
Domestic duties/carer
Full time student
Retired
If you'd like more information on our library services please enter your contact details below.
Name:
Email address:
Phone number:
Thank you for completing this survey. The information you have provided will be an invaluable resource for CityLibraries. All information will be kept private. The purpose of this survey is to gain an understanding of how the library is currently used and how we might improve our services and gain new customers.
By submitting this form you consent to the
Townsville City Council Information Privacy Policy